Refund policy

Return Policy

Due to the nature of sealed products in the trading card and collectibles industry, all sales are final and we do not accept returns or exchanges.

If an item arrives damaged, incorrect, or materially different from what was ordered, please contact us at anthonyn@catscollectiblestcg.com as soon as possible. We will review the issue and work with you toward an appropriate resolution to the best of our ability.

Please retain all original packaging, shipping materials, and the product while your claim is being reviewed. Photos or other documentation may be requested.

Cancellation Policy

Cancellation requests may be submitted before an order has shipped, unless the product listing states that cancellations are not permitted.

All approved cancellations are subject to a 10% cancellation fee. The fee will be deducted from the amount refunded to the original payment method. This fee helps cover payment processing, administrative, and other costs associated with processing and canceling an order.

Submitting a cancellation request does not guarantee that the order can be canceled. Once an order has entered the shipping or fulfillment process, we may be unable to stop shipment.

Products or preorders specifically identified on the product listing as “No Cancellations,” “Non-Cancellable,” “Final Sale,” or similar language cannot be canceled after purchase. By completing your purchase, you acknowledge and agree to any cancellation restrictions disclosed on the applicable product listing.

How to Request a Cancellation

To request cancellation of an eligible order, email anthonyn@catscollectiblestcg.com with the subject line:

CANCEL ORDER #[ORDER NUMBER]

Cancellation requests must be sent from the email address associated with the order and should include the customer's name and order number.

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information is accurate and complete at the time of checkout.

When placing an order through express checkout or third-party payment services such as Apple Pay, Shop Pay, Google Pay, PayPal, or other similar services, customers are responsible for ensuring that the correct shipping address is selected before completing their purchase.

Once an order has been placed, we are unable to change, update, or redirect the shipping address for any reason. This includes requests made through email, customer service, or third-party applications.

This policy is in place to help protect our customers and our business from fraudulent transactions and unauthorized changes to shipping information.

Incorrect Shipping Addresses

If you discover that your shipping address is incorrect, please contact us as soon as possible. However, contacting us does not guarantee that an address change or cancellation will be possible.

If your order is eligible for cancellation under our Cancellation Policy, you may cancel the order and place a new order with the correct shipping address, subject to the cancellation policy terms.

Customer Responsibility

By completing your purchase, you acknowledge and agree that the shipping address provided at checkout is final and cannot be changed after the order is placed.

We are not responsible for orders shipped to an incorrect address provided by the customer.